:root{--color-bg: #09121b;--color-bg-glow-1: #13263f;--color-bg-glow-2: #20352e;--color-bg-mid: #0e1d2b;--color-bg-end: #12263b;--color-surface: rgba(10, 19, 30, .86);--color-surface-solid: #0a131e;--color-border: rgba(132, 170, 195, .2);--color-text: #edf5fb;--color-text-secondary: #9db0c0;--color-text-soft: #8ca2b4;--color-accent: #35d3aa;--color-accent-strong: #1cad8a;--color-warning: #ffc857;--color-error: #ff6f6f;--color-info: #62a7ff;--color-purple: #863bff;--radius: 10px;--radius-sm: 6px;--shadow: 0 12px 28px rgba(0, 0, 0, .28)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:IBM Plex Sans,Avenir Next,Segoe UI,sans-serif;background:radial-gradient(circle at 12% 0%,var(--color-bg-glow-1),transparent 36%),radial-gradient(circle at 90% 14%,var(--color-bg-glow-2),transparent 28%),linear-gradient(160deg,var(--color-bg) 0%,var(--color-bg-mid) 52%,var(--color-bg-end) 100%);background-attachment:fixed;color:var(--color-text);line-height:1.5;font-size:14px}.app-layout{display:flex;min-height:100vh}.sidebar{width:220px;background:#060c13e6;border-right:1px solid var(--color-border);padding:0;flex-shrink:0;display:flex;flex-direction:column;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.sidebar-header{padding:14px 16px;border-bottom:1px solid var(--color-border);display:flex;align-items:center;gap:10px}.sidebar-header img{width:36px;height:36px;object-fit:contain}.sidebar-header span{font-weight:700;font-size:15px;color:var(--color-text);letter-spacing:.01em}.sidebar nav{flex:1;padding:8px 0}.sidebar nav a{display:block;padding:8px 16px;color:var(--color-text-secondary);text-decoration:none;font-size:13px;border-left:3px solid transparent;transition:background .12s,color .12s}.sidebar nav a:hover{background:#ffffff0a;color:var(--color-text)}.sidebar nav a.active{color:var(--color-accent);border-left-color:var(--color-accent);background:#35d3aa14;font-weight:600}.sidebar-footer{padding:12px 16px;border-top:1px solid var(--color-border);font-size:12px;color:var(--color-text-secondary)}.sidebar-footer button{background:none;border:none;color:var(--color-error);cursor:pointer;font-size:12px;padding:4px 0}.main-content{flex:1;padding:24px;overflow-y:auto}.page-title{font-size:20px;font-weight:700;margin-bottom:16px;color:var(--color-text)}.card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;margin-bottom:12px;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}table{width:100%;border-collapse:collapse;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);overflow:hidden}th,td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--color-border);font-size:13px}th{background:#060c1399;font-weight:600;color:var(--color-text-secondary);font-size:11px;text-transform:uppercase;letter-spacing:.5px}.mono{font-family:SF Mono,Fira Code,Consolas,monospace;font-size:12px}.badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:600}.badge-success{background:#083224b3;color:#52f0bb}.badge-warning{background:#503c0aa6;color:#ffd989}.badge-error{background:#3e1010c7;color:#ffb0b0}.badge-info{background:#0c1c37b3;color:#96c8ff}.badge-neutral{background:#141e2899;color:var(--color-text-secondary)}.btn{display:inline-flex;align-items:center;padding:8px 16px;border-radius:var(--radius-sm);font-size:13px;font-weight:500;cursor:pointer;border:1px solid var(--color-border);background:#0a1521c2;color:var(--color-text);transition:background .15s}.btn:hover{background:#142332cc}.btn-primary{background:linear-gradient(142deg,#18b58f,#0f8f73);color:#07251f;border-color:transparent;font-weight:600}.btn-primary:hover{background:linear-gradient(142deg,#1cad8a,#0d7d65)}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-sm{padding:4px 10px;font-size:12px}input[type=text],input[type=number],textarea,select{width:100%;padding:8px 12px;border:1px solid var(--color-border);border-radius:var(--radius-sm);font-size:13px;font-family:inherit;background:#0a1521c2;color:var(--color-text)}input[type=text]::placeholder,input[type=number]::placeholder,textarea::placeholder{color:var(--color-text-soft)}select{color:var(--color-text)}select option{background:var(--color-surface-solid);color:var(--color-text)}textarea{resize:vertical;min-height:80px}label{display:block;font-size:12px;font-weight:600;color:var(--color-text-secondary);margin-bottom:4px}.form-group{margin-bottom:16px}.loading{color:var(--color-text-secondary);padding:24px;text-align:center}.error-msg{color:var(--color-error);padding:12px;background:#3e1010c7;border:1px solid rgba(255,100,100,.3);border-radius:var(--radius-sm);font-size:13px}.empty-state{color:var(--color-text-secondary);padding:32px;text-align:center;font-size:14px}.message-list{display:flex;flex-direction:column;gap:8px}.conversation-container{max-width:680px}.conversation-message-list{max-height:calc(100vh - 290px);overflow-y:auto;padding-right:8px}.conversation-reply-actions{display:flex;align-items:center;gap:10px}.conversation-session-expired{color:var(--color-warning);font-size:12px}.message-bubble{max-width:70%;padding:10px 14px;border-radius:12px;font-size:13px;line-height:1.4}.message-bubble.inbound{background:#142332b3;border:1px solid var(--color-border);align-self:flex-start}.message-bubble.outbound{background:#35d3aa1f;border:1px solid rgba(53,211,170,.25);align-self:flex-end}.message-bubble.pending{opacity:.6}.message-meta{font-size:11px;color:var(--color-text-secondary);margin-top:4px}.filter-bar{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap}.dealer-link{color:var(--color-accent);text-decoration:none;font-weight:500}.dealer-link:hover{text-decoration:underline}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:16px}.stat-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);padding:12px;text-align:center}.stat-value{font-size:24px;font-weight:700;color:var(--color-accent)}.stat-label{font-size:11px;color:var(--color-text-secondary);text-transform:uppercase;letter-spacing:.5px}.section-title{font-size:14px;font-weight:700;margin:16px 0 8px;color:var(--color-text)}.pref-list{list-style:none}.pref-list li{padding:6px 0;border-bottom:1px solid var(--color-border);font-size:13px;display:flex;justify-content:space-between}.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;flex-direction:column;gap:20px}.login-logo{width:80px;height:80px;object-fit:contain}.login-page h1{font-size:28px;color:var(--color-text);font-weight:700}.login-page p{color:var(--color-text-secondary);font-size:14px}.message-bubble.template{border-style:dashed}.message-bubble.template.outbound{background:#ffc8570f;border-color:#ffc85740}.template-message-body{white-space:pre-wrap}.template-message-header{font-weight:600;margin-bottom:4px;color:var(--color-text-secondary);font-size:12px}.template-message-footer{margin-top:8px;font-size:11px;color:var(--color-text-soft);font-style:italic}.audit-event{display:flex;gap:10px;margin:8px 24px;padding:10px 14px;background:#8250dc14;border:1px dashed rgba(130,80,220,.25);border-radius:var(--radius-sm)}.audit-event-icon{font-size:16px;flex-shrink:0;margin-top:1px}.audit-event-content{flex:1;min-width:0}.audit-event-action{font-weight:600;font-size:13px;color:var(--color-text-primary)}.audit-event-diff{margin-top:4px;font-size:12px;font-family:var(--font-mono);color:var(--color-text-secondary);white-space:pre-wrap;line-height:1.5}.audit-event-meta{margin-top:4px;font-size:11px;color:var(--color-text-soft)}.badge-accent{background:#8250dc26;color:#b48cff}.template-preview{margin-bottom:12px;padding:10px 14px;background:#503c0a2e;border:1px solid rgba(255,200,87,.2);border-radius:var(--radius-sm)}.template-preview-label{font-size:11px;font-weight:600;color:var(--color-warning);text-transform:uppercase;letter-spacing:.4px;margin-bottom:6px}.template-preview-body{font-size:13px;color:var(--color-text-secondary);white-space:pre-wrap;line-height:1.5}.clickable-row{cursor:pointer}.clickable-row:hover{background:#ffffff08}.dealer-profile-page{display:flex;flex-direction:column;gap:16px}.dealer-profile-header{padding:18px 20px}.dealer-profile-header-main{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:18px}.dealer-profile-identity{display:flex;flex-direction:column;gap:4px}.dealer-profile-name{font-size:20px;font-weight:700;color:var(--color-text);letter-spacing:-.01em}.dealer-profile-org{font-size:14px;color:var(--color-text-secondary)}.dealer-profile-meta{font-size:12px;color:var(--color-text-soft);margin-top:4px}.dealer-profile-pills{display:flex;flex-direction:column;align-items:flex-end;gap:6px}.dealer-profile-stats{margin-bottom:0}.dealer-profile-tabs{display:flex;gap:2px;border-bottom:1px solid var(--color-border);padding:0;margin-bottom:0}.dealer-profile-tab{background:none;border:none;border-bottom:2px solid transparent;color:var(--color-text-secondary);cursor:pointer;padding:10px 16px;font-size:13px;font-weight:500;font-family:inherit;display:inline-flex;align-items:center;gap:8px;transition:color .15s,border-color .15s;margin-bottom:-1px}.dealer-profile-tab:hover{color:var(--color-text)}.dealer-profile-tab.active{color:var(--color-accent);border-bottom-color:var(--color-accent);font-weight:600}.dealer-profile-tab-count{background:#35d3aa26;color:var(--color-accent);border-radius:10px;padding:1px 7px;font-size:11px;font-weight:700}.dealer-profile-tab:not(.active) .dealer-profile-tab-count{background:#84aac31a;color:var(--color-text-secondary)}.dealer-profile-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.dealer-profile-quick-links{grid-column:1 / -1}.dealer-profile-links{display:flex;flex-wrap:wrap;gap:8px}.dealer-profile-stack{display:flex;flex-direction:column;gap:16px}.dealer-profile-feedback-meta{font-size:11px;color:var(--color-text-soft);margin-top:2px}.dealer-profile-feedback-pending{color:var(--color-text-soft);font-style:italic}@media(max-width:900px){.dealer-profile-grid{grid-template-columns:1fr}.dealer-profile-header-main{flex-direction:column}.dealer-profile-pills{flex-direction:row;align-items:flex-start}}.drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#02060c8c;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:200;animation:drawer-backdrop-in .18s ease-out}@keyframes drawer-backdrop-in{0%{opacity:0}to{opacity:1}}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(540px,100vw);background:var(--color-surface-solid);border-left:1px solid var(--color-border);box-shadow:-16px 0 40px #0006;z-index:201;display:flex;flex-direction:column;animation:drawer-in .22s cubic-bezier(.16,1,.3,1)}@keyframes drawer-in{0%{transform:translate(40px);opacity:0}to{transform:translate(0);opacity:1}}.drawer-header{display:flex;justify-content:space-between;align-items:flex-start;padding:18px 20px;border-bottom:1px solid var(--color-border);gap:12px}.drawer-title{font-size:15px;font-weight:700;color:var(--color-text);word-break:break-all}.drawer-subtitle{font-size:12px;color:var(--color-text-secondary);margin-top:2px}.drawer-close{background:none;border:none;color:var(--color-text-secondary);font-size:24px;cursor:pointer;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:6px;flex-shrink:0;line-height:1}.drawer-close:hover{background:#ffffff0f;color:var(--color-text)}.drawer-body{flex:1;overflow-y:auto;padding:18px 20px;display:flex;flex-direction:column;gap:20px}.drawer-section-title{font-size:11px;font-weight:700;color:var(--color-text-secondary);text-transform:uppercase;letter-spacing:.6px;margin-bottom:10px}.drawer-summary-grid{display:grid;grid-template-columns:130px 1fr;gap:8px 16px;font-size:13px}.drawer-summary-label{color:var(--color-text-secondary);font-size:12px}.drawer-mono-wrap{word-break:break-all;font-size:12px}.drawer-outcome-reason{margin-left:8px;font-size:12px;color:var(--color-text-secondary)}.drawer-json{background:#060c13a6;border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:12px;font-family:SF Mono,Fira Code,Consolas,monospace;font-size:11.5px;line-height:1.5;color:var(--color-text);overflow-x:auto;white-space:pre-wrap;word-break:break-word;max-height:50vh}